From registration to withdrawal – kg9 apkGetting help in Bengali on any topic is now easier than ever.
Browse the categories below based on the type of issue you're facing
New or returning user — find solutions to all account-related issues here
For large withdrawals, kg9 apk may require KYC verification. You'll need to upload a photo of your national ID or passport along with a selfie. Verification is typically completed within 24 hours.
On the login page, click the 'Forgot Password?' link. Enter the mobile number used during registration and you'll receive an OTP. Use the OTP to set a new password. Your password must be at least 8 characters long — a mix of letters and numbers is recommended.
Please Note: Never share your password or OTP with anyone. The kg9 apk support team will never ask for your password.
Full details on transactions via all popular payment methods in Bangladesh
| Payment Methods | Deposit Processing Time | Withdrawal time | Minimum | Maximum | Status |
|---|---|---|---|---|---|
| BKash | Instant | 15–30 minutes | ৳500 | ৳50,000 | Active |
| Nagad | Instant | 15–45 minutes | ৳500 | ৳50,000 | Active |
| Rocket | Instant | 30–60 minutes | ৳500 | ৳30,000 | Active |
| Bank Transfer | 1–3 hours | 1–2 business days | ৳2,000 | ৳2,00,000 | Active |
| USDT (Crypto) | 1–15 minutes | 1–30 minutes | $10 | Unlimited | Verification required |
Your money was deducted but your balance wasn't updated — this can happen occasionally. Don't panic; just follow the steps below:
Having trouble on Android or iOS? Check the guide below
On your Android phone, go to Settings → Security → enable 'Install from unknown sources'. Then download the APK from the official kg9 apk download page and install it. The first time you open it after installation, tap 'Allow' if a security prompt appears.
First, fully close the app and reopen it. If that doesn't work, restart your phone. Try clearing the cache. If the issue persists, uninstall the app and download a fresh copy.
Check your internet connection — you need at least 5 Mbps on 4G or Wi-Fi. Close other apps and set video quality to 'Auto'. If the issue keeps happening, contact support.
Common bonus questions, all answered in one place
Your 100% bonus is added automatically after your first deposit following registration — no separate code needed at the time of deposit. A wagering requirement must be met before the bonus can be used.
Wagering means you must place a specified amount in bets before withdrawing a bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets. Each promotion has its own terms, so always read the conditions before claiming an offer.
If your bonus hasn't arrived within 1 hour of depositing, contact us via live chat with your deposit Transaction ID. Our support team will verify and credit it promptly.
Follow these steps to keep your kg9 apk account secure
Create a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols. Change it every 3 months.
With two-factor authentication enabled, no one can log in to your account with just a password — an OTP sent to your mobile is always required.
Watch out for fake websites and phishing messages. Always verify the official URL before logging in.
Never share your password, OTP, or personal details with anyone. kg9 apk support will never ask for this information.
If you can't resolve the issue on your own, our support team is always here to help
Quick answers to the most frequently asked questions